Refund Policy
1. General Policy
At Market Weaverz, we strive to ensure our clients are fully satisfied with our software and services. Due to the nature of digital services and the resources required to set up and configure our systems, our refund policy is designed to be fair to both parties.
2. Subscription Services
Monthly and annual subscription fees are generally non-refundable once the billing cycle has started. You may cancel your subscription at any time, and you will not be billed for subsequent cycles. Your service will remain active until the end of your current billing period.
3. Setup Fees
One-time setup fees (e.g., the $497 setup fee) are non-refundable once work has commenced on your account setup and configuration. This fee covers the initial labor and resources required to deploy your customized system.
4. Exceptions
We may grant exceptions to this policy on a case-by-case basis if there has been a technical failure on our end that prevented you from accessing the core services you paid for, and we are unable to resolve the issue within a reasonable timeframe.
5. How to Request a Cancellation or Refund
To request a cancellation or discuss a potential refund, please contact our support team at info@marketweaverz.com. Please include your account details and the reason for your request.