Refund Policy
1. General Policy
At Market Weaverz, we strive to ensure our clients are fully satisfied with our software and services. Due to the nature of digital services and the resources required to set up and configure our systems, our refund policy is designed to be fair to both parties.
2. Subscription Services
Monthly and annual subscription fees are generally non-refundable once the billing cycle has started. Subscriptions renew automatically (monthly or annually) unless canceled at least 14 days before your next renewal date. Annual subscriptions are prepaid and do not create a prorated refund upon cancellation except where required by law. Your service will remain active until the end of your current paid period.
3. Implementation & Setup Fees
The $497 one-time implementation fee is non-refundable once work has commenced on your account setup and configuration. This fee covers the initial labor and resources required to deploy your customized system. Note that this implementation fee is charged once at initial activation and is not charged again when upgrading between standard plans.
4. Exceptions
We may grant exceptions to this policy on a case-by-case basis if there has been a technical failure on our end that prevented you from accessing the core services you paid for, and we are unable to resolve the issue within a reasonable timeframe.
5. How to Request a Cancellation or Refund
To request a cancellation or discuss a potential refund, please contact our support team at info@marketweaverz.com. Please include your account details and the reason for your request.
